Cookie Policy
Last Updated: June 9, 2025
Introduction
Welcome to TrueNorth Help ("we," "our," or "us"). This Cookie Policy explains how we use cookies and similar technologies when you visit our website at https://truenorthhelp.ca/ (the "Website"). This policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them.
By continuing to use our Website, you are agreeing to our use of cookies in accordance with this Cookie Policy. If you do not agree with our use of cookies, please adjust your browser settings or refrain from using our Website.
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies help provide a better and more personalized user experience.
Cookies may be "session cookies" that expire when you close your browser or "persistent cookies" that remain on your device for a longer period. They may be set by the website you are visiting ("first-party cookies") or by other websites that provide content on the page you are viewing ("third-party cookies").
Types of Cookies We Use
We use different types of cookies for various purposes. These include:
Essential Cookies
These cookies are necessary for the Website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the Website cannot function properly without them.
Functional Cookies
These cookies enable us to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some or all of these services may not function properly.
Performance/Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are the most and least popular and see how visitors move around the Website. All information these cookies collect is aggregated and therefore anonymous.
Targeting/Advertising Cookies
These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. They do not directly store personal information but are based on uniquely identifying your browser and internet device.
Specific Cookies We Use
Below is a detailed list of the cookies we use on our Website:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| session_id | Essential | Maintains user session and authentication status | Session |
| language_preference | Functional | Remembers user's language preference | 1 year |
| _ga | Analytics | Used by Google Analytics to distinguish users | 2 years |
| _gid | Analytics | Used by Google Analytics to distinguish users | 24 hours |
| _gat | Analytics | Used by Google Analytics to throttle request rate | 1 minute |
Third-Party Cookies
In some cases, we may use third-party services that set cookies on our Website. These third parties include:
- Google Analytics: We use Google Analytics to help us understand how visitors engage with our Website. Google Analytics uses cookies to collect information about how visitors use our site. The information is used to compile reports and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. For more information about Google Analytics cookies, please visit Google's privacy and terms.
- Social Media Platforms: If you share our content through social media platforms like Facebook, Twitter, or LinkedIn, these platforms may set cookies on your device. We do not control these cookies. For more information, please review the respective privacy policies of these platforms.
Managing Your Cookie Preferences
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. Generally, you can also manage similar technologies in the same way that you manage cookies – using your browser's preferences.
The following links provide information on how to modify your cookie settings in common browsers:
Please note that if you choose to block cookies, you may not be able to use all the features of our Website.
Other Similar Technologies
In addition to cookies, we may use other similar technologies on our Website:
Web Beacons
Web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) are small electronic files that permit us, for example, to count users who have visited certain pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Local Storage
We may use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised policy on our Website. We encourage you to periodically review this page for the latest information on our cookie practices.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Midazo Inc.Po Box 8343 Stn Main
Canmore AB T1W 2V1
Canada
Email: supp@truenorthhelp.ca
Phone: +1 403 678-3866