Privacy Policy

Last Updated: June 9, 2025

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address, and country of origin.
• Immigration Status: Information about your current immigration status, visa type, and arrival date in Canada.
• Service Needs: Information about the specific immigration support services you are seeking, such as language training, employment assistance, housing support, or tax guidance.
• Demographic Information: Age, gender, family composition, education level, and professional background.
• Communication Records: Records of your interactions with us, including consultation notes, service requests, and correspondence.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source
• Language preferences
• Geographic location (country and province/territory level only)

2. How We Collect Information

We collect information through the following methods:

• Direct Collection: Information you provide when you complete forms on our website, register for services, request consultations, or communicate with us by phone, email, or other means.
• Automated Collection: Information collected automatically through cookies and similar technologies when you visit our website.
• Third-Party Sources: With your consent, we may collect information from referring agencies, partner organizations, or government entities involved in your settlement process.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• To provide and personalize our immigration support services
• To assess your specific needs and match you with appropriate resources
• To facilitate consultations and follow-up support
• To connect you with relevant community services and programs
• To maintain accurate records of the services provided to you

3.2 Communication

• To respond to your inquiries and service requests
• To provide important updates about your requested services
• To send administrative notices and service-related announcements
• To provide information about resources and programs relevant to your settlement needs

3.3 Improvement and Analysis

• To improve our website functionality and user experience
• To analyze usage patterns and service effectiveness
• To develop new services based on user needs and preferences
• To evaluate and enhance our support programs

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We collect and process your information with your consent, which you can withdraw at any time.
• Contractual Necessity: Processing is necessary to provide the services you have requested.
• Legitimate Interests: We may process your information for our legitimate business interests, such as improving our services and ensuring their security, provided these interests are not overridden by your rights and freedoms.
• Legal Compliance: We may process your information to comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.

5.2 Partner Organizations

With your explicit consent, we may share your information with partner organizations that provide complementary settlement services to ensure comprehensive support for your needs.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.4 Business Transfers

If TrueNorth Help is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.5 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure network architecture and transmission systems
• Access controls and authentication procedures
• Regular security assessments and staff training
• Physical security measures for our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you and provision of services
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Resolution of disputes or potential disputes
• Guidelines from regulatory authorities

When personal information is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct inaccurate or incomplete information about you.
• Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your information in certain circumstances.
• Data Portability: You have the right to request that we transfer your information to another organization or directly to you.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us recognize your browser and capture certain information.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how users navigate our website.
• Functionality Cookies: Enable the website to remember choices you make and provide enhanced features.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

For more detailed information about the cookies we use, please refer to our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. Whenever we transfer your personal information internationally, we implement appropriate safeguards to ensure that your information receives adequate protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Midazo Inc.
Po Box 8343 Stn Main
Canmore AB T1W 2V1
Canada

Email: supp@truenorthhelp.ca
Phone: +1 403 678-3866

We will respond to your inquiry as soon as possible and within 30 days.